Without excellent service, our technology and quality score expertise would be wasted.  We are proud to offer unmatched customer service and will do everything to help you achieve your goals.  We consider ourselves to be your partner; your success is our success.

Our Expertise

Our Account Managers can handle all search engine marketing (SEM) controls: marketing strategy, campaign structure, quality score optimization, ad optimization, bidding strategies, budget optimization, and tracking.  We do this in order to better optimize your marketing endeavors and to achieve the best possible results.

That's why we only hire qualified people.  Every new Account Manager must complete an intensive initial 2 week training course to master eSearchVision technology and methodology.  Afterwards, weekly training sessions enable them to keep constantly up-to-date with new technology, methodology, and search engine evolutions.  All our account managers receive search engine accreditations, as well.

eSearchVision Transparency

We really want to know everything about your business in order to provide you the best possible service.  In the same vein, we want to tell you everything about the way we work.  But most importantly, we believe that we should take the time to explain to you what we do and why we do it.  SEM is a complex medium, we believe the more you know about it, the better it is for our job and for your results.  eSearchVision believes that SEM is about transparency, partnership, and service and we aim to provide the best possible service to every client.

To learn how we can serve you, contact us.

Extensive Support

Your account manager is not the only one working for you. 10 quality score experts, more than 25 engineers, and 3 product managers work jointly with your account manager to keep providing you with information, answers, technology, and results.

Keeping it Simple

That’s a lot of people working for you.  In order to keep things simple and more efficient, your account manager will be your main contact for all your requests.

• Regardless of the size of your SEM plan (numbers of campaigns, keywords, countries targeted)
• Regardless of what your request is about: strategy, marketing, finances, or technical functions.

Constant Availability

Although your account manager will be your primary contact, other members of your team will always be available to talk about your account.  For example, if you would like to have a detailed conversation about optimizing your quality score, quality score experts working on your team would be happy to discuss that with you.   

In addition, every client account at eSearchVision has a backup account manager and in many cases, more than one backup account manager.  If your primary account manager should ever be absent for any reason, you will be immediately directed to a backup manager who will be perfectly familiar with your account.

Also remember that eSearchVision’s account managers are spread across 4 time zones.  If you need special promotions to start at a certain time, your team will coordinate with our other offices to make sure that your request becomes reality.

Always Flexible

eSearchVision believes in customized service for every client.  Our account teams are trained to manage every type of search engine account.  Whether you are a large corporation looking to optimize your campaigns or simply a smaller business looking to break into SEM, our team is trained and prepared to help you meet your goals. 

We also ensure that your account management team is customized for the evolution and the life cycle of your SEM plan:

• You want to develop your SEM in new countries?  We can handle that with ease.  In total, eSearchVision account managers speak more than 20 languages across our 7 offices (Ann Arbor, New York, San Francisco, London, Paris, Munich and Madrid).
• You have a sales peak coming (Christmas, busy time period, other holidays)?  We will reinforce your account management team for as long as necessary to ensure that all required optimizations are delivered on time.

Our account managers are also happy to adjust to your specific needs.

• You need a report with a specific format sent to you on a daily basis? You got it.
• You want a weekly face to face meeting with your account manager? No problem.

Being Proactive

One of the main duties of your account manager is to anticipate, so don’t be surprised if he calls you frequently.  He just wants to:

• Review your needs so that you get what you want ASAP.
• Anticipate your special offers so that everything is ready on time.
• Learn about your advertising campaigns on other media to reflect them on SEM as efficiently as possible.
• Tell you about new features coming from the search engines that could impact your business, and discuss solutions.